Privacy Policy

01Introduction

At Golden Bloom Spa & Beauty Salon, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains what information may be collected when you visit our website, contact us, or book an appointment, how that information is used, and how it is protected.

By using our website, you acknowledge this Policy. Where the law requires consent for a particular use of your information, we will request that consent separately.

02Information We Collect

Depending on how you interact with Golden Bloom, we may collect the following information:

• Contact details: Your name, phone number, and email address, if provided.
• Booking details: Your selected service, appointment date and time, booking status, and related requests.
• Communications: Messages, questions, or feedback you send to us.
• Payment information: Relevant payment status, transaction references, and payment records needed to manage your booking. Payment card or account details may be processed directly by the relevant payment provider.
• Treatment-related information: Allergies, skin sensitivities, or other information you voluntarily share when it is relevant to your treatment.
• Technical information: Basic device, browser, and website usage information, where collected through website hosting, cookies, analytics, or similar technologies.

We aim to collect only the information reasonably necessary for our business and the services we provide.

03How We Use Your Information

We may use your information to:

• Respond to enquiries and customer requests.
• Arrange, confirm, manage, or reschedule appointments.
• Provide the requested beauty and spa services.
• Verify payments and maintain booking records.
• Send appointment confirmations, reminders, and service-related updates.
• Respond to complaints and resolve booking issues.
• Maintain website security and improve our services.
• Meet applicable legal, accounting, and regulatory obligations.

We will not use your information for unrelated purposes without an appropriate legal basis.

04Appointment Booking Through Gizie

Our website provides a Book an Appointment link that directs customers to Gizie.

When you use Gizie, the information you submit may be collected and processed by Gizie and relevant service providers to manage your booking and payment.

Golden Bloom may receive the information necessary to confirm and provide your service, manage your appointment, and maintain appropriate business records.

Gizie operates under its own privacy policy. We encourage you to review it when making a booking: https://gizie.et/privacy/

05How We Share Information

We do not sell your personal information.

We may share relevant information with trusted third parties when necessary to operate our services, including:

• Appointment booking platforms.
• Payment processors and financial service providers.
• Website hosting, maintenance, and technical support providers.
• Communication services used for appointment notifications.
• Professional advisers or public authorities when legally required.

We limit information sharing to what is reasonably necessary for the relevant purpose. Where appropriate, service providers are expected to protect the information they handle.

06Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential website functions, remember preferences, measure website performance, or understand visitor activity.

The actual technologies used depend on the website's configuration and any third-party services integrated into it.

Where consent is required by law for non-essential cookies or tracking technologies, we will obtain the necessary consent before using them.

You may manage cookies through your browser settings. Disabling some cookies may affect website functionality.

07How We Protect Your Information

Golden Bloom will take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to customer information should be limited to people who need it to perform their responsibilities. We also expect relevant service providers to use appropriate security measures.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

08How Long We Keep Information

We retain personal information only for as long as reasonably necessary to provide services, manage appointments, maintain business and payment records, resolve disputes, and comply with legal obligations.

When information is no longer needed, we will take reasonable steps to securely delete it or anonymize it, subject to applicable retention requirements.

Information held by Gizie or another third-party provider may be retained according to that provider's policies and legal obligations.

09Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Withdraw consent where processing is based on consent.
• Object to or request restrictions on certain types of processing.
• Raise a complaint about how your information is handled.

To make a request, contact Golden Bloom using the phone number below. We may need to verify your identity before responding.

Requests involving information held directly by Gizie or another third party may need to be directed to that provider.

10Marketing Messages

We may wish to share promotions, special offers, or updates about our services.

We will send marketing messages only where we have an appropriate legal basis and any consent required by law. You may opt out of promotional communications at any time.

We may still contact you about an existing booking or other essential service matters.

11Children's Privacy

Our website is not intended to collect children's personal information unnecessarily.

Where a service involves a minor, we will handle the booking and any necessary information in accordance with applicable law and any required parent or legal guardian consent.

12Third-Party Links

Our website may link to external websites or services, including Gizie. Those services have their own privacy practices.

Golden Bloom does not control the privacy policies of external platforms. Please review their policies before submitting personal information.

13Changes to This Privacy Policy

We may update this Policy to reflect changes in our services, website technologies, or legal requirements.

The latest version will be published on our website with the updated date. We encourage customers to review it periodically.

14Contact Us

For questions or requests concerning your personal information, contact:

We will review privacy requests and respond within the period required by applicable law.

Your privacy matters to us. Thank you for trusting Golden Bloom.